Why?

(Try to find out what feelings and needs are alive in the other person: empathic resonance)

Are you feeling irritated/angry because you like to have order/stability?
I guess what you’re saying is that you are irritated/angry because you think there will be many problems in our societies with refugees who have come to Europe. You like order/ security, is that what you are saying?

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What if?

(‘Mirror questions’: how would it be if you were standing in the shoes of that person)

Do you know people who have left their country and their way of living because it was no longer safe there? Can you imagine what they have gone through?
Can you understand how it will be for them to know they are not welcome here because they are with too many people?

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Self-reflection

(Questions you can ask yourself in silence to support yourself in understanding the other person)

How important is order/stability for me?
When do I need order/stability?
How do I feel when this need is not fulfilled? Something new is coming up and disturbs me?

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Empowerment

(More information on the issue and tips how to explore the problem and continue the discussion)

Since the peak of the refugee crisis in autumn 2015, the EU Commission and the Member States have focused many efforts on tackling one of the greatest challenges of our time in a humane yet effective manner.
The European Union is determined to close irregular and dangerous routes and to provide safe, legal routes to Europe in return. Thus, the EU is gradually leaving the crisis mode and is now managing migration. This is not always happening in a spirit of partnership and shared responsibility within and outside the EU, and it causes conflicts within the Member States as well.
However, based on still valid common values of the majority of EU Member States, the EU is committed to human rights and freedom for all migrants, equal opportunities and integration into the labour market. Therefore, the EU supports all efforts of the member states for intercultural dialogue and the integration of refugees in society and the labour market. This is how the majority of Europeans understand democracy.
https://ec.europa.eu/home-affairs/index_en